Troubleshooting and issues with water features, help!

Troubleshooting and issues with water features, help!

There are several problems that someone may face with pond water features. One of the most common issues is algae growth, which can turn the water green and make it look unsightly. Algae growth can be caused by a variety of factors, including excess nutrients in the water, warm temperatures, and sunlight. Another common problem is the buildup of debris, such as leaves and twigs, which can clog the pump and cause it to malfunction. This can result in reduced water flow or even a complete shutdown of the feature. Other potential issues include leaks, pump failure, and damage caused by freezing temperatures during the winter months. Regular maintenance and cleaning can help prevent many of these problems, but it is important to address any issues promptly to prevent further damage or costly repairs.

If you are experiencing problems with you garden water feature, there are several things they you need to know in order to resolve the issue. Here are a few key points to keep in mind:

  • Identify the problem: The first step in resolving any issue with a garden water feature is to identify the specific problem. This may involve troubleshooting the issue by checking the pump, plumbing, and other components to see where the problem lies.
  • Consult the manual: If you have the manual that came with the water feature, consult it for guidance on troubleshooting and maintenance. The manual may have specific instructions for resolving common issues or for cleaning and maintaining the feature.
  • Contact the manufacturer or retailer: If the issue is more complex or you are not able to resolve it on your own, contact the manufacturer or retailer for assistance. They may be able to provide guidance on troubleshooting, or they may offer repair or replacement services if the feature is still under warranty.
  • Consider professional help: If the problem is particularly complex or you are not comfortable working on the feature yourself, consider hiring a professional to help. There are many companies that specialises in water feature repair and maintenance, and they can help you diagnose and fix any issues you may be experiencing.

By following these steps and seeking out the right resources, you can address any issues with your garden water feature and keep it running smoothly for years to come.

Can I leave my water feature on all day and night?

Although it may be tempting to leave your water feature on all day and night, it is not recommended. Running your water feature constantly can put undue strain on the pump and increase the risk of leaks or other damage. It is best to turn the feature off when not in use, or to use a timer to control the running time.

What can I do to care for my water feature during winter?

During the winter months, it is important to take special care of your water feature to prevent damage caused by freezing temperatures. One of the most important things you can do is to make sure the water level is lowered below the frost line, typically around 4 inches below the surface. This prevents the water from freezing and expanding, which can cause damage to the pump or feature. You should also disconnect the pump and store it in a dry place to protect it from damage. Additionally, you can use a fountain cover or tarp to protect the feature from snow and ice. Finally, it is a good idea to clean the feature before storing it to prevent any buildup or residue from causing damage over the winter months.

When is a water fountain not covered by the warranty?

Your fountain will not be covered by the warranty if you are outside of the manufacturers warranty period, and if you cannot provide proof of purchase. Other circumstances include swelling or blistering on the case of the pump or transformer, a burning residue smell coming from the pump, discolouration that looks like rust, a visible algae or limescale buildup on the pump, any damage to the plug or moulded inserts, or general damage caused by the consumer not maintaining the feature correctly.

My pond pump isn’t working properly – why?

If your pump isn’t working properly, first check that it is covered by at least 5cm of water and that the flow dial is on the correct setting for your specific feature. If the feature is running, it is probably blocked, so clear the pipe and impeller. Check the fuse in the plug. If you are still having issues, you may want to look into filing a claim.

Why is my water feature seems to be leaking?

Leaking usually occurs because the surface on which the feature is placed is not completely flat and level, or the reservoir has been overfilled. If both of these have been checked, follow the steps in the next question.  To troubleshoot a leaking feature, fill it up to the appropriate level, unplug the pump, and leave the feature to sit for 24 hours. After 24 hours, check the water level. If the water level has not dropped, the leak is not with the feature itself. Check all fittings, plumbing, and pump connections for leaks. If the water has dropped, you likely have a leak. To find out where the leak is occurring, allow the water level to continue to drop. The level where the water stops dropping is the level where the leak is located.


Maintaining a water feature can be challenging at times, but with proper care and attention, it can provide a beautiful and tranquil addition to any garden or outdoor space. Algae growth, debris buildup, pump failure, and freezing temperatures are some of the most common issues that may arise with a water feature, but regular maintenance and prompt attention to any problems can help prevent costly repairs or replacements. It is important to follow the manufacturer’s guidelines for maintenance and operation, and to seek out professional help or contact the retailer or manufacturer if needed. By taking care of your water feature, you can enjoy it for years to come and create a relaxing and peaceful oasis in your outdoor space.

Here’s a quick FAQ for water features:

What is a water feature?

A water feature is any decorative element that uses water in a unique way, such as fountains, ponds, waterfalls, or even small tabletop features.

What are some common problems with water features?

Some common problems include algae growth, debris buildup, leaks, pump failure, and freezing temperatures.

How can I maintain my water feature?

Regular cleaning and maintenance can help prevent many issues with water features. This may include cleaning the pump, removing debris from the water, and addressing any leaks or other issues promptly.

Can I leave my water feature on all the time?

It is not recommended to leave your water feature running constantly, as this can put undue strain on the pump and increase the risk of leaks or other damage.

How do I troubleshoot a problem with my water feature?

Start by identifying the specific problem, and then consult the manual or contact the manufacturer or retailer for assistance. You may also consider hiring a professional to help diagnose and fix any issues.

How do I care for my water feature during the winter months?

During the winter, it is important to take special care of your water feature to prevent damage from freezing temperatures. This may include lowering the water level, disconnecting the pump, and covering the feature to protect it from snow and ice.

Are there different types of water features?

Yes, there are many different types of water features to choose from, including fountains, ponds, waterfalls, and tabletop features. Each type has its own unique benefits and considerations.

Can I install a water feature myself?

It is possible to install some types of water features yourself, but it is important to follow the manufacturer’s instructions and guidelines for proper installation and maintenance. For more complex features, it may be best to hire a professional for installation and maintenance.

Last Modified: April 5, 2023